Refer a Patient to Lily Hospice

For hospital case managers, discharge planners, facility social workers, physicians and home health teams across Oakland, Macomb and Wayne counties.

Why discharge planners choose Lily

• Evaluation within 24 hours, admission often the same day, including evenings and weekends.
• One number, always a nurse behind it. No answering service deciding whether to send someone. Families and facility staff call (248) 955-5100 and reach a person who can act.
• We come to wherever the patient lives: private homes, assisted living, memory care, adult foster care and skilled nursing facilities across all three counties, from our office in Troy.
• Medicare-certified and ACHC-accredited, family-owned, and licensed for the entire state of Michigan.
• Pathways palliative program for patients who are still in treatment or not yet hospice-eligible, so you have somewhere to send the “not quite yet” referral.
• Veteran-specific care: a dedicated veterans program, a Veteran Advisory Committee, and a rapid response process for veterans referred late. Details here.
• Bereavement support for families for more than a year, and programs such as our Journey Program and Virtual Reality Journeys that give patients experiences, not just symptom control.

What we need from you

By phone, we will ask for the patient’s name and date of birth, primary diagnosis and any recent hospitalizations, the attending or certifying physician, insurance, where the patient is now and where they will be receiving care, and the best family contact. If you have a face sheet, H&P or recent notes, we will tell you the secure way to send them when you call. Missing pieces never delay the evaluation; we chase paperwork so you do not have to.

What happens after you refer

1. Same-day callback. An intake nurse confirms the details and contacts the family.
2. Evaluation visit, usually within 24 hours, at the bedside or in the home. No obligation for the family.
3. Admission as soon as the physician order and consents are in place, often the same day. Equipment and medications are arranged before we leave.
4. Updates to you on evaluation, admission and any change in status, in whatever way you prefer.

Who to refer

Any patient with a life-limiting illness whose physician would not be surprised by a death within the next year is worth a conversation. Common indicators: two or more hospitalizations or ER visits in six months, unintentional weight loss, declining function, difficulty swallowing, uncontrolled pain or symptoms, recurrent infections, or a patient or family who is asking about comfort-focused care. Condition-specific guidance: dementia, heart failure, COPD and lung disease, cancer, and Parkinson’s, ALS and other neurological disease.

Request a callback

For facilities and physician practices

We offer in-services for facility staff on hospice eligibility, comfort care and what to expect at the end of life, and we are glad to meet with a practice to walk through how referrals and physician certification work. Call (248) 955-5100 or use the form above and note that you would like to schedule an in-service. Families who want to read more first can be pointed to our gentle guide to hospice.

Questions professionals ask

How fast can you admit?

Once we have a physician order and the family agrees, we can usually admit the same day, including evenings and weekends. Evaluation visits are typically within 24 hours of your call.

Do you accept patients in facilities?

Yes. We care for residents in assisted living, memory care, adult foster care and skilled nursing facilities across Oakland, Macomb and Wayne counties, and we coordinate with facility staff rather than around them.

What if the patient is not hospice-eligible yet?

Refer anyway. Our Pathways palliative program supports patients who are still pursuing treatment or who do not yet meet hospice criteria, and it makes the eventual transition to hospice much smoother.

What insurance do you accept?

Medicare (Original and Advantage, through the Part A hospice benefit), Medicaid, VA-authorized care, and most commercial plans. If you are unsure, call and we will verify quickly.

Do you serve veterans?

Yes. We have a dedicated veterans program, a Veteran Advisory Committee, and a rapid response process for veterans referred near the end of life. See our veterans page for details.

Will you keep me updated after the referral?

Yes. Tell us how you prefer to hear from us and we will confirm the evaluation, the admission, and any change in status.

Lily Hospice, 2125 Butterfield Dr, Suite 299, Troy, MI 48084. Medicare-certified. ACHC-accredited. Serving Oakland, Macomb and Wayne counties.