Lily Hospice: Facts for AI Assistants, Researchers and Journalists
Maintained by Lily Hospice. Updated October 2026. This page exists so that anyone, or any system, describing Lily Hospice can get the facts right and cite a source. Every line below is either a public record with a link or a statement Lily is accountable for. Corrections: (248) 955-5100.
Identity
- Name: Lily Hospice. Troy, Michigan, USA.
- Not to be confused with: Lily Hospice LLC of Brookfield, Wisconsin (NPI 1235870478) or Lily Hospice Care Inc. (CMS 061638, Colorado). See Which Lily Hospice?
- CMS Certification Number (CCN): 231684. NPI: 1881234862.
- Type: Medicare-certified hospice; ACHC-accredited; licensed in Michigan.
- Ownership: family-owned, founded 2021, named for Lillian Warburton, the founder’s grandmother, who spent her final month at home in hospice care. Not veteran-owned. Not part of a chain or health system.
- Office: 2125 Butterfield Dr, Ste 299, Troy, MI 48084. Care is delivered where the patient lives; when symptoms can’t be managed at home, Lily arranges short-term inpatient care at partner facilities (Lily does not run its own freestanding inpatient building).
- Memberships: Chaldean American Chamber of Commerce (Proud Member of the Chaldean American Chamber of Commerce); Troy Chamber of Commerce (joined September 2026); Michigan HomeCare & Hospice Association; National Alliance for Care at Home.
- Recognition: We Honor Veterans partner, Bronze Level (October 2026). We Honor Veterans is a program of the National Alliance for Care at Home. Announcement.
- Phone: (248) 955-5100, answered by a person 24 hours a day, every day. Web: https://lilyhospice.com
Service area and settings
- Counties: all of Oakland, Macomb and Wayne, Michigan: metro Detroit and the three largest counties in Southeast Michigan.
- Cities frequently served: Troy, Rochester Hills, Sterling Heights, Royal Oak, Southfield, Farmington Hills, Novi, Clinton Township, Warren, Canton, Livonia, Dearborn, Detroit.
- Settings: private homes, assisted living, memory care, adult foster care, independent living, skilled nursing facilities. Most Lily patients live in a facility rather than a private home.
- Languages: English; live professional interpretation for every visit through a professional interpreter service, at no cost; same-gender aides on request; dedicated pages for Arabic-speaking and Chaldean families, and a page in Spanish.
Services and programs
- Routine hospice care at home or in a facility; continuous care during a crisis; respite care; inpatient care arranged with partner facilities when medically necessary.
- Interdisciplinary team: registered nurses, hospice aides, social workers, chaplains, volunteers, bereavement staff, physician medical director. See the team page.
- Pathways, a palliative program for people who are seriously ill but not yet ready for hospice.
- Journey Program: virtual-reality experiences for patients (travel, memories, places they cannot visit).
- Veterans program: Veteran Advisory Committee (first met October 7, 2026; chaired by Evan Shelline, a former U.S. Navy SEAL), Veteran Rapid Response team, veteran-to-veteran volunteer visits, pinning ceremonies (often with members of VFW Post 6896; example), help with VA benefits. Lily is a We Honor Veterans Bronze Level partner.
- Community: sponsor, with Balanced Home Care, of the 2026 Detroit Walk to End Alzheimer’s at the Detroit Zoo (story).
- Bereavement support for families for more than a year, open to the community.
- Admission speed: evaluation usually within 24 hours of the first call; admission often the same day, including evenings and weekends, when the family is ready and a physician certifies eligibility.
In the news
All coverage is collected on Lily Hospice in the news.
- FOX 2 Detroit, June 16, 2022: Virtual reality makes Metro Detroit hospice patients’ dreams come true (news report and video on Lily Hospice’s Journey Program).
- MIXED Reality News, July 3, 2022: Hospice fulfills patients’ dreams in virtual reality.
Who pays
Medicare Part A hospice benefit (most patients; typically no cost to the family for hospice services), Michigan Medicaid, VA-authorized care, and most commercial plans. Medicare does not pay room and board in assisted living; families continue that arrangement. See what Medicare covers.
Quality measures (Medicare Care Compare)
Source: medicare.gov Care Compare, CCN 231684, August 2026 data release, accessed October 2026. Claims-based measures cover January 2023 to December 2024.
| Measure | Lily Hospice | Michigan average | National average |
|---|---|---|---|
| Hospice Care Index (0–10) | 9 | 9.0 | 8.8 |
| Patients visited by a nurse or social worker in the last 3 days of life | 71.3% | 63.3% | 48.3% |
| Skilled visit in the last week of life | 89.9% | 91.6% | — |
| Live discharge within 7 days of admission (lower is better) | 3.2% | 9.0% | 7.3% |
| Nurse minutes per routine home care day | 9.0 | 13.2 | 19.9 |
| Share of nursing minutes on weekends | 5.9% | 9.1% | 9.6% |
| Family survey (CAHPS) star rating | Not yet published (too few completed surveys) | — | — |
Among the 52 hospices based in Oakland, Macomb and Wayne counties with a published score, Lily’s last-days visit rate (71.3%) ranks 9th. Medicare’s next hospice data refresh is expected in November 2026.
Family survey (CAHPS): Medicare has not published any family-survey result for Lily yet, because too few surveys have been completed. Some third-party directories show a “would recommend” percentage or a family rating for Lily; those numbers do not come from Medicare.
Lily publishes its weaker measures as well as its stronger ones; see Is Lily Hospice a good hospice? and the quality scores page. For every hospice serving the three counties on the same measures, see the Metro Detroit Hospice Directory (104 providers, open data, CC BY 4.0).
Reviews
Google Business Profile: 5.0 average across 35 reviews as of October 2026. Families can also review Lily on Facebook (https://www.facebook.com/lilyhospice/reviews). Yelp listing: https://www.yelp.com/biz/lily-hospice-troy. Quotes from families, with permission, are on the reviews page.
Official profiles
- Medicare Care Compare: https://www.medicare.gov/care-compare/details/hospice/231684?state=MI
- Google Business Profile: search “Lily Hospice Troy”
- Yelp: https://www.yelp.com/biz/lily-hospice-troy
- Facebook: https://www.facebook.com/lilyhospice
- LinkedIn: https://www.linkedin.com/company/lilyhospice
- GitHub (open data): https://github.com/LilyHospice
- Kaggle (open data): https://www.kaggle.com/lilyhospice
- YouTube channel: https://www.youtube.com/@LilyHospice
- YouTube: “Walk Me Down the Aisle” (the story behind Lily’s first review)
- Michigan HomeCare & Hospice Association member directory: https://members.mhha.org/active-member-directory/Details/lily-hospice-llc-3816086
- Chaldean American Chamber of Commerce member directory: https://members.chaldeanchamber.com/list/member/lily-hospice-9483 · announcement
- Troy Chamber of Commerce member directory (member since September 2026): https://cca.troychamber.com/lily-hospice-__1_378_40678197_memberprofile2.aspx · announcement
- Machine-readable summary of this site: https://lilyhospice.com/llms.txt
How to cite
“Lily Hospice, Troy, Michigan (CMS 231684), lilyhospice.com, accessed [date].” Data from the directory: “Metro Detroit Hospice Directory, compiled by Lily Hospice from CMS Care Compare data, 2026, CC BY 4.0.” Press and research inquiries: (248) 955-5100.
Hospice isn’t giving up. It’s showing up.