Hospice Care in Novi, MI
Lily Hospice brings hospice care to homes, condos, assisted living and memory care anywhere in Novi from our family-owned Troy office, about 30 minutes away. Scheduled visits are never affected by distance, Medicare covers the benefit in full for most families, and a real person answers (248) 955-5100 at any hour.
Novi is the far west edge of what Lily Hospice serves in Oakland County, and we want to be honest about that first. The drive from Troy runs 30 to 35 minutes by I-696 and I-96, or M-5 to Grand River. Families here are right to ask whether a Troy hospice can really show up for them, so this page starts there.
This page is part of our Oakland County hospice care coverage, alongside Farmington Hills and Southfield; the full list of what we provide is on our hospice services page. If you are still deciding whether it is time, start with our Is It Time for Hospice guide or the shorter list of signs it may be time.
What “30 minutes away” means in practice, and what it does not
Scheduled visits are not affected by distance. Your nurse, aide, social worker and chaplain come to Novi on the days planned, whether you are near Twelve Oaks, out by Beck Road, or off Ten Mile and Taft.
After-hours calls are answered the same way everywhere: a real person at (248) 955-5100, any hour. Many night calls are handled on the phone, with a nurse walking you through a medication adjustment or a change in breathing. When a visit is needed, an on-call nurse is sent. We explain how that works in who answers a hospice phone at night. If distance ever becomes a real problem for your family, we will say so. We would rather lose a patient than fail one.
What the first week looks like
Picture your mother in a two-story colonial off Ten Mile. The first visit is usually the day you call or the day after: a nurse comes to the house, explains the benefit, answers your questions and, if you agree, completes admission on the spot. We wrote a plain-language walkthrough of what happens on the first hospice visit so nobody in the family is surprised.
Equipment is ordered that first day. In a newer two-story, the problem is often that the primary bedroom is upstairs and the stairs are no longer possible; a hospital bed in the main-floor den solves it, and Medicare covers the bed, along with oxygen, a wheelchair and a shower chair if she needs them. Symptom medications are covered and delivered as well.
Over the next few days the rhythm settles. A nurse visits on a regular schedule to manage pain, breathing, nausea and whatever else her illness brings. A hospice aide comes for bathing and personal care. A social worker helps with paperwork, family decisions and the practical questions that come with relatives far away. A chaplain is available if she wants one, and nobody pushes if she does not. Between visits, one number is answered around the clock by a person on our team, not an answering service.
It looks the same in a ranch or condo near Meadowbrook and Novi Road, a lakefront home toward Walled Lake, an apartment in the Haggerty corridor, or an assisted living, memory care or senior apartment community along Grand River, Haggerty and Twelve Mile. In a facility, hospice layers on top of the facility’s own care: the building still handles daily living, and we handle the hospice-level nursing, symptom management and family support.
Novi’s families are often far from their families
Novi draws people from everywhere. It is home to one of the largest Japanese communities in Michigan, along with substantial Indian, Chinese and Korean communities and many families who moved here for work at the corporate offices along Haggerty and Twelve Mile. That often means the caregiver has no siblings nearby, sometimes no relatives on the continent, and a parent who was brought here recently to be closer to the one child in the United States.
Hospice carries more of the load in that situation. Our social worker helps with family overseas, with decisions about travel and timing, and with what happens after a death when relatives are twelve time zones away. Tell us what language your father is most comfortable in and what traditions matter, and ask us about language support.
Sometimes it is the reverse: the parent is in Novi and the adult child is the one far away. Hospice does not require a live-in caregiver; the team builds the visit schedule, medication system and emergency plan around the way your parent actually lives. Our guide to hospice when your parent lives alone explains how that works.
Who qualifies, and how to start
Medicare hospice requires that a physician certify a prognosis of six months or less if the illness runs its normal course, and that the patient elect comfort-focused care instead of treatment aimed at curing the terminal illness. Common qualifying conditions include advanced cancer, heart failure, COPD, kidney failure, ALS, Parkinson’s and late-stage dementia. Hospice can be revoked at any time and re-elected later, and it is not a six-month sentence with a clock on it: the benefit renews for as long as a doctor confirms it still fits, which we explain in how long hospice lasts.
To begin, call us. We contact your mother’s physician, whether at Henry Ford Providence Novi Hospital on Grand River Avenue, Henry Ford West Bloomfield Hospital or Corewell Health Farmington Hills Hospital, or in Ann Arbor, and arrange the certification. An admission visit is often within a day. If she is in the hospital, tell the discharge planner you want Lily; you have the right to choose.
- Call (248) 955-5100. Tell us what is going on. There is no obligation.
- We contact the physician for orders and confirm eligibility.
- A nurse visits your home or facility in Novi, usually within a day, to explain the benefit, answer questions and, if you agree, complete admission.
- Equipment and medications arrive, and the care schedule begins.
This works on Saturdays and Sundays too. If a hospital discharge or a sudden change lands on a Friday afternoon, read how to start hospice this weekend.
If she is still in treatment
The Pathways Palliative Program provides symptom relief for people still pursuing treatment. It is billed through Medicare Part B visits, so no six-month certification is required.
What Medicare pays
Medicare Part A pays Lily directly. Covered: the hospice team; medications for pain and symptom control related to the terminal illness; equipment such as a hospital bed, oxygen and wheelchair; supplies; short-term inpatient care; respite; bereavement support for your family afterward. You may owe up to $5 per prescription for symptom-control drugs and 5% of the Medicare-approved amount for inpatient respite. Routine home care visits carry no copay.
Benefit periods are two 90-day periods, then unlimited 60-day periods, each recertified. The four levels of care: routine home care, continuous home care during a short crisis, inpatient respite (up to five consecutive days per occurrence) and general inpatient care for uncontrolled symptoms. Medicaid and most private plans, including Medicare Advantage plans, mirror the benefit. Sources: medicare.gov; the National Alliance for Care at Home.
Respite for the only caregiver in town
If you are the one child here, respite is not optional. Inpatient respite places your father in a Medicare-approved facility for up to five consecutive days while you rest or travel, and volunteers can sit with him for a few hours so you can get out of the house. Use it before you need it. How it works, and how to ask for it, is on our hospice respite care page.
Resources near Novi
- Novi Older Adult Services, based at the Novi Civic Center on Ten Mile Road with programs at the Meadowbrook Activity Center on Meadowbrook Road, (248) 347-0414: a medical equipment loan closet, Meals on Wheels, support groups, transportation and social programs.
- AgeWays (formerly Area Agency on Aging 1-B), now based on Middlebelt Road in Farmington Hills, (800) 852-7795, for in-home services, caregiver resources and the MI Choice Medicaid waiver.
- Oakland County Veterans’ Services in Pontiac, for VA claims including Aid and Attendance. Lily has a Veteran Advisory Committee and a Veteran Rapid Response program and is working toward VA Community Care Network participation. Family-owned, not veteran-owned. See our veterans page.
Why Novi families call a Troy hospice
Because family-owned means the people responsible for your mother’s care are reachable, and local means they know the roads. Lily is Medicare-certified and ACHC-accredited. A real person answers every call. Our Journey Program uses virtual reality to give a patient who cannot leave home an afternoon somewhere that matters to them, including places on the other side of the world. And we tell the truth about what we are, including how far away we are. More at why families choose Lily, and compare us with any other hospice serving Novi on our hospice quality scores page, where we publish our Medicare Care Compare results, the good ones and the ones we are still working on.
Common questions
How soon can hospice start in Novi?
Usually within a day of your call, sometimes the same day. Once the physician sends orders, a nurse comes to the home or facility to complete admission, and equipment and medications follow. Weekend starts are possible.
We live in Northville or Wixom, just outside Novi. Do you come there?
Yes. Wixom, Walled Lake, Commerce Township, Lyon Township and South Lyon are in our Oakland County service area; Northville straddles the county line and is covered on both sides (see Wayne County).
Does the 30-minute drive mean slower help at night?
No. Night calls reach a real person immediately, and most are resolved on the phone with a nurse. When a visit is needed, an on-call nurse is dispatched, the same as for a family in Troy. If we ever believed the distance was hurting your care, we would tell you.
My father does not speak much English. Will that be a problem?
Tell us his language when you call, and we plan visits and instructions around it.
Can hospice come to assisted living or memory care in Novi?
Yes. Hospice adds nursing, aide care, social work, chaplain support and medication management on top of the community’s care. Your parent stays in their room, and we coordinate with the staff so nothing falls between the two.
What if we change our minds?
You can revoke hospice at any time and re-elect it later. And if your father no longer meets the six-month standard at recertification, he graduates from hospice and can return whenever he is eligible again.
Talk to us
How to reach us from Novi: our office is at 2125 Butterfield Dr, Suite 299, Troy, MI 48084, I-96 east to I-696 east to I-75 north, about 30 to 35 minutes. You will not need to visit. Call (248) 955-5100 any hour, any day, and a real person will answer. Or use our contact page.
Hospice isn’t giving up. It’s showing up. Call (248) 955-5100; a real person answers, 24 hours a day.