Hospice Care in Novi, MI
Written and reviewed by the Lily Hospice clinical team.
Novi is the far west edge of what Lily Hospice serves in Oakland County, and we want to be honest about that first. Our office is in Troy, and the drive to Novi runs 30 to 35 minutes by I-696 and I-96, or M-5 to Grand River. Families here are right to ask whether a Troy hospice can really show up for them. So this page starts there.
What “30 minutes away” means in practice, and what it does not
Scheduled visits are not affected by distance. Your nurse, aide, social worker and chaplain come to Novi on the days planned, whether you are near Twelve Oaks, out by Beck Road, or off Ten Mile and Taft.
After-hours calls are answered the same way everywhere: a real person at (248) 955-5100, any hour. Many night calls are handled on the phone, with a nurse walking you through a medication adjustment or a change in breathing. When a visit is needed, an on-call nurse is sent. If distance ever becomes a real problem for your family, we will say so. We would rather lose a patient than fail one.
Hospice in Novi’s homes and communities
Novi is a newer city. Most of its housing dates from the 1980s onward: two-story colonials off Nine Mile, Ten Mile and Eleven Mile; ranches and condos near Meadowbrook and Novi Road; lakefront homes toward Walled Lake; apartments and condos in the Haggerty corridor. Assisted living, memory care and senior apartments sit along Grand River, Haggerty and Twelve Mile.
In a newer two-story, the problem is often that the primary bedroom is upstairs and the stairs are no longer possible. A hospital bed in the main-floor den solves it, and Medicare covers the bed. In a facility, hospice layers on top of the facility’s own care. Whatever the setting, the team is the same: a nurse for pain and symptom management, an aide for bathing and personal care, a social worker for paperwork and family decisions, a chaplain if you want one, volunteers for a few hours’ relief, and bereavement support for your family afterward.
Novi’s families are often far from their families
Novi draws people from everywhere. It is home to one of the largest Japanese communities in Michigan, along with substantial Indian, Chinese and Korean communities and many families who moved here for work at the corporate offices along Haggerty and Twelve Mile. That often means the caregiver has no siblings nearby, sometimes no relatives on the continent, and a parent who was brought here recently to be closer to the one child in the United States.
Hospice carries more of the load in that situation. Our social worker helps with family overseas, with decisions about travel and timing, and with what happens after a death when relatives are twelve time zones away. Tell us what language your father is most comfortable in and what traditions matter, and ask us about language support.
Who qualifies, and how to start
Medicare hospice requires that a physician certify a prognosis of six months or less if the illness runs its normal course, and that the patient elect comfort-focused care instead of treatment aimed at curing the terminal illness. Hospice can be revoked at any time and re-elected later.
To begin, call us. We contact your mother’s physician, whether at Henry Ford Providence Novi Hospital on Grand River, Henry Ford West Bloomfield Hospital or Corewell Health Farmington Hills Hospital, or in Ann Arbor, and arrange the certification. An admission visit is often within a day. If she is in the hospital, tell the discharge planner you want Lily; you have the right to choose.
If she is still in treatment
The Pathways Palliative Program provides symptom relief for people still pursuing treatment. It is billed through Medicare Part B visits, so no six-month certification is required. See
the Pathways Palliative Program.
What Medicare pays
Medicare Part A pays Lily directly. Covered: the hospice team; medications for pain and symptom control related to the terminal illness; equipment such as a hospital bed, oxygen and wheelchair; supplies; short-term inpatient care; respite; bereavement support. You may owe up to $5 per prescription for symptom-control drugs and 5% of the Medicare-approved amount for inpatient respite. Medicaid and most private plans mirror the benefit. Benefit periods are two 90-day periods, then unlimited 60-day periods, each recertified. The four levels of care: routine home care, continuous home care during a short crisis, inpatient respite (up to five consecutive days per occurrence) and general inpatient care for uncontrolled symptoms. Sources:
medicare.gov; the National Alliance for Care at Home.
Respite for the only caregiver in town
If you are the one child here, respite is not optional. Inpatient respite places your father in a facility for up to five consecutive days while you rest or travel. Use it before you need it.
Resources near Novi
- Novi Older Adult Services at the Meadowbrook Activity Center.
- Area Agency on Aging 1-B in Southfield, for in-home services and the MI Choice Medicaid waiver.
- Oakland County Veterans’ Services in Pontiac, for VA claims including Aid and Attendance. Lily has a Veteran Advisory Committee and a Veteran Rapid Response program and is working toward VA Community Care Network participation. Family-owned, not veteran-owned. See our veterans page.
Why Novi families call a Troy hospice
Because family-owned means the people responsible for your mother’s care are reachable, and local means they know the roads. Lily is Medicare-certified and ACHC-accredited. A real person answers every call. Our Journey Program uses virtual reality to give a patient who cannot leave home an afternoon somewhere that matters to them, including places on the other side of the world. And we tell the truth about what we are, including how far away we are. More at
why families choose Lily.
How to reach us from Novi
Our office is at 2125 Butterfield Dr, Suite 299, Troy, MI 48084: I-96 east to I-696 east to I-75 north, about 30 to 35 minutes. You will not need to visit. Call, and we come to you.
Nearby pages: Farmington Hills and the Oakland County hub.
Frequently asked questions
We live in Northville or Wixom, just outside Novi. Do you come there? Yes. Wixom, Walled Lake, Commerce Township, Lyon Township and South Lyon are in our Oakland County service area; Northville straddles the county line and is covered on both sides (see
Wayne County).
My father does not speak much English. Will that be a problem? Tell us his language when you call, and we plan visits and instructions around it.
How soon can care start? Usually within a day of your call, sometimes the same day.
Talk to us
Call (248) 955-5100, any hour, and a real person at Lily Hospice will answer. Or reach us at our contact page.