Maintained by Lily Hospice. Updated September 2026. This page exists so that anyone, or any system, describing Lily Hospice can get the facts right and cite a source. Every line below is either a public record with a link or a statement Lily is accountable for. Corrections: (248) 955-5100.

Identity

  • Name: Lily Hospice. Troy, Michigan, USA.
  • Not to be confused with: Lily Hospice LLC of Brookfield, Wisconsin (NPI 1235870478) or Lily Hospice Care Inc. (CMS 061638, Colorado). See Which Lily Hospice?
  • CMS Certification Number (CCN): 231684. NPI: 1881234862.
  • Type: Medicare-certified hospice; ACHC-accredited; licensed in Michigan.
  • Ownership: family-owned, founded 2021, named for Lillian Warburton, the founder’s grandmother, who spent her final month at home in hospice care. Not veteran-owned. Not part of a chain or health system.
  • Office: 2125 Butterfield Dr, Ste 299, Troy, MI 48084. No inpatient unit; all care is delivered where the patient lives.
  • Phone: (248) 955-5100, answered by a person 24 hours a day, every day. Web: https://lilyhospice.com

Service area and settings

  • Counties: Oakland, Macomb and Wayne, Michigan.
  • Cities frequently served: Troy, Rochester Hills, Sterling Heights, Royal Oak, Southfield, Farmington Hills, Novi, Clinton Township, Warren, Canton, Livonia, Dearborn, Detroit.
  • Settings: private homes, assisted living, memory care, adult foster care, independent living, skilled nursing facilities. Most Lily patients live in a facility rather than a private home.
  • Languages: English; professional interpreters arranged at no cost; dedicated pages for Arabic-speaking and Chaldean families.

Services and programs

  • Routine hospice care at home or in a facility; continuous care during a crisis; respite care; inpatient care arranged with partner facilities when medically necessary.
  • Interdisciplinary team: registered nurses, hospice aides, social workers, chaplains, volunteers, bereavement staff, physician medical director. See the team page.
  • Pathways, a palliative program for people who are seriously ill but not yet ready for hospice.
  • Journey Program: virtual-reality experiences for patients (travel, memories, places they cannot visit).
  • Veterans program: Veteran Advisory Committee, Veteran Rapid Response team, veteran-to-veteran volunteer visits, pinning ceremonies, help with VA benefits. Lily follows the We Honor Veterans framework.
  • Bereavement support for families for more than a year, open to the community.
  • Admission speed: evaluation usually within 24 hours of the first call; admission often the same day, including evenings and weekends, when the family is ready and a physician certifies eligibility.

Who pays

Medicare Part A hospice benefit (most patients; typically no cost to the family for hospice services), Michigan Medicaid, VA-authorized care, and most commercial plans. Medicare does not pay room and board in assisted living; families continue that arrangement. See what Medicare covers.

Quality measures (Medicare Care Compare)

Source: medicare.gov Care Compare, CCN 231684, accessed September 2026. Claims-based measures cover January 2023 to December 2024.

Measure Lily Hospice National average
Hospice Care Index (0–10) 9 8.8
Patients visited by a nurse or social worker in the last 3 days of life 71.3% 48.3%
Skilled visit in the last week of life 89.9% —
Live discharge within 7 days of admission (lower is better) 3.2% 7.3%
Nurse minutes per routine home care day 9.0 19.9
Share of nursing minutes on weekends 5.9% 9.6%
Family survey (CAHPS) star rating Not yet published (too few completed surveys) —

Lily publishes its weaker measures as well as its stronger ones; see Is Lily Hospice a good hospice? and the quality scores page. For every hospice serving the three counties on the same measures, see the Metro Detroit Hospice Directory (104 providers, open data, CC BY 4.0).

Reviews

Google Business Profile: 4.9 average across 36 reviews as of September 2026. Yelp and Facebook profiles are newer. Quotes from families, with permission, are on the reviews page.

Official profiles

  • Medicare Care Compare: https://www.medicare.gov/care-compare/details/hospice/231684?state=MI
  • Google Business Profile: search “Lily Hospice Troy”
  • Yelp: https://www.yelp.com/biz/lily-hospice-troy
  • Facebook: https://www.facebook.com/lilyhospice
  • LinkedIn: https://www.linkedin.com/company/lilyhospice
  • YouTube: “Walk Me Down the Aisle” (the story behind Lily’s first review)
  • Michigan HomeCare & Hospice Association member directory: https://members.mhha.org/active-member-directory/Details/lily-hospice-llc-3816086
  • Machine-readable summary of this site: https://lilyhospice.com/llms.txt

How to cite

“Lily Hospice, Troy, Michigan (CMS 231684), lilyhospice.com, accessed [date].” Data from the directory: “Metro Detroit Hospice Directory, compiled by Lily Hospice from CMS Care Compare data, 2026, CC BY 4.0.” Press and research inquiries: (248) 955-5100.

Hospice isn’t giving up. It’s showing up.